[ut3] customer satisfaction...

[Theo Baumgartner]

Hello List

I think the Computer and perhaps specially the Software Industry doesn't has the pressure of other industries from their customers.
They can just say "Well we have a problem and you customers now just wait till we figured it out!". And we dumb customers
just accept that.

When i think that eg. in the electric/electronics industry (where i work) you lose customers when you even delay by a few days on
some products. Or you make some small mistakes in the production/development and you will never ever get a contract again.
And you are even lucky if you don't get sued into the ground.

To say it simple. I'm really pissed of.

Theo

Damian Kaczmarek schrieb:
> Hi!
> Let me put up a longer email.
> 
> Ok, firstly, what's reassuring:
> > Ryan:
> > Epic has delivered for Linux customers, game after game and year after
> > year, and always above the expectations that are put on any other company.
> 
> > The Linux client is important, it's being worked on, and it will ship
> > when it's ready.
> 
> The things we know(as much as I've been following the mailing list) are:
>  - the reason for delay are supposed to be some legal issues
> originally suspected to be Ageia PhysX engine
> related(http://www.phoronix.com/scan.php?page=article&item=929&num=1),
> however this has been neglected by Ryan in some sort of unofficial IRC
> chat reported by: http://www.phoronix.com/forums/showthread.php?t=6641
> And Ageia couldn't have been an issue anyway, in some posts on this
> mailing list, Ryan described his collaboration with Ageia in bringing
> the Linux compatible code.
> What we can gather is that parts of both client and server had to be
> rewritten for the sake of some really dumb legal issue. Server is out,
> so now some unknown client code has to be redone too.
> Epic has some relationship with Microsoft on Gears of War as far as I
> know, so Microsoft threating to pull the trigger wouldn't be a
> surprise for me.
> Another thing I'm skeptical about is the quality of Linux UT3 server,
> for what I'm hearing the stability is horrible ... if it's so hard to
> deliver a stable server how much time can it take to deliver a stable
> client? And is it related again to the offending code? Let's hope to
> get answers to this.
> 
> -Reason for chaos and disinformation:
> ----
> > Ryan in response to a polite request for update:
> >> +1 for polite request for update.
> 
> > Indeed; I do appreciate the politeness!
> 
> > I've adopted a policy of not discussing releases before they ship,
> > though, as it seems to get me in trouble. I will definitely tell you
> > guys first when there's something to tell.
> ----
> From me to Ryan: Maybe it would be worth to consider changing the
> policy ... many people lose their precious time while following this
> mailing list in hope for any bits of information.
> 
> - I'll just remind what Ryan answered to some really basic question
> almost at the beginning:
> ----
> > is, are we going to see a Linux client when UT3 is released
> Ryan: yes.
> ----
> So yeah, there is hope, there is anger, there is uncertainty.
> Anger is on my side too ... I've bought original UT3 box and paid even
> more because it was shipped from abroad ... Never opened the box, it
> lays somewhere waiting for better times.
> 
> For all the bored people, I recommend playing another game ->
> http://www.teewars.com - really fun, competetive, skill based and
> multiplatform(Win/Linux x86/Linux x86_64/MacOSX).
> 
> Cheers All
> 
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> 
> 
>